Unresolved
60
Overdue
16
Open
43
On hold
64
Today’s trends
as of 25 May 2019, 09:41 PM
Resolved
449
Received
426
Average first response time
33m
Average response time
3h 8m
Resolution within SLA
94%
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Group: Support
Waiting on Feature Request
4238
Awaiting Customer Response
1005
Awaiting Developer Fix
914
Pending
281
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